June 12, 2008

I would like to take a moment to commend your staff on how professional and courteous they were to me.  I have experienced several issues with a fuel pump problem on my 1997 GMC white van.  While many times I was not as nice or friendly with them, they never once treated me the same.  Again, the level of service and professionalism I experienced was A+.  I am honored to recommend Hay Tire for service needs.

Sincerely,

Marcia Wild

March 27, 2008

Dear Bill [Sekula] and the Staff of Hay Tire:

     Councilmember Jimmy Gallant told me how you helped him get his van fixed that he uses to transport children in his mentoring program.  I just wanted to thank you for your kindness and let you know how much your generosity is appreciated.
     Again, thanks so much and please let me know if I can ever be of assistance to you.

Most sincerely yours,
Joseph P. Riley, Jr.
Mayor, City of Charleston

August 9, 2007

Dear David -
Just wanted to thank Hay Tire for great service today - I had a screw in my tire and Mike and I are driving to Ocean Isle tomorrow.  So I was a little panicky - but Greg took good care of me and I was in and out in twenty minutes - great for my lunch hour!

Betsy Reynolds 

                                                                                               
June 2, 2007

Dear Mr. Hay:
  I meant to write this letter a couple of weeks ago when I had some repair work done to one of my tires at your store.  Time has gotten away; but I wanted you to know how thoughtful and accommodating one of your employees was with helping me get back to the store to pick up my car upon completion of the repair.  I was the only one left working at an office and did not have my key to lock the office in order to leave to ride back with your employee to pick up my car.  The key was on my key chain that I had left at your store when I dropped the car off.  Upon this dilemma, your kind employee drove all the way back to the store, picked up my keys and drove all the way back to this office I was working at that day to allow me to lock the office to leave to pick up my car.  I really thought that was so considerate and kind and he was very understanding and did not seem bothered by having to do this.  I don't know the man's name; but by description, he's a little older gentleman, wears glasses and was just nice as he could be.  I just wanted you to know how I haven't forgotten his kindness and to say how impressed I was with that because, nowadays, you rarely find that kind of service.
  I continue to enjoy your kind, efficient staff and service.  Thanks.

Sincerely,
Barbara E. Boylston 
{The employee described is Donald Stone.}

  
      From the Charleston Mercury February 16, 2006

My Truck Runs on Hay (So Does My Spirit)               

Dear Editor,

On every occasion, doing business with Hay Tire is a joy, for every person on the staff with whom we have ever had the opportunity to talk about car and truck issues has been genuinely friendly, anxious to help and completely honest.
Their leadership comes from the top and at the "top," the tip-top, is Henry Hay.
Since college days, I have known of the Hay family's integrity (having roomed with one of them at Presbyterian College) and known Henry personally from our common church and various social events.  Nonetheless, his leadership from the top was dramatically demonstrated recently.
On a late Saturday afternoon, we discovered that the battery in our truck, which was overstuffed with household items destined for a move to Saluda, N.C. the following morning, had mysteriously blown up.  The truck was pulled way back into a driveway, making it impossible for a tow truck or AAA to be of any assistance.  We were desperate to find a battery service open at that hour of the day on a Saturday afternoon.  I tracked Henry down at his Wadmalaw residence to inquire if he knew of a company that I could call.
Without hesitation, Henry took over.  First off, he remembered my vehicle, then said he thought he had the correct battery at the store, reassuring me that it was quite all right if we honored a dinner party invitation with friends expecting us that evening.
Henry and his wife came to my home, removed the old battery and replaced it (under extremely difficult circumstances) and left us a note saying, "Have a wonderful trip tomorrow!!"
Service above self...Hay Tire!...Semper Fi!
 

Thomas M. Leland, M.D., Ph.D.
Charleston, SC  

December 1, 2006

Hay Tire -

Thank you so much for helping my husband and me out while in Charleston.
We came to your shop with a tack in the tire -- thought it would be OK.  Next morning of course it was flat.
After sending a service truck and repairing the tire -- there was no charge.
My husband has a trucking company and many times we have had a huge bill for those services.  We really appreciate what you did --
There is nothing like your Southern hospitality!

Sincerely,
Mike & Kathy Elmore
from North Carolina

 
November 16, 2006

RE: Recent visit to your business

Gentlemen:
  

 I just wanted to thank you for the experience I had Tuesday at your business.  While I purchase tires and other services from you continuously, I wanted to thank you for the quality of service I receive each and every visit.
  While no one wants to spend their hard earned money on tires and other maintenance services, when they do they like the comfort they are getting what they pay for.  Your business has three qualities that bring me back time after time: honesty, fairness, and delivery.
  1. Your staff always provides me with an honest assessment of services to be rendered and the approximate cost.
  2. Your business always provides those services and products at a fair price.  
  3. You always deliver my vehicle with work performed when you say you will.
  Please thank Greg and your other staff for providing this quality of service, and when I need further services or when someone asks where I take my vehicle for service and tires, it will be HAY Tire.

Sincerely,
Steve H. Eberhardt
 

                                                                                                                               March 14, 2006
Dear David,

Hay Tire is the greatest!   Thank you dearly for returning to John the box of stationery inadvertently left while dropping off his car yesterday.  We already are way behind with his dad's memorial acknowledgments and misplacing that box would have added another month to the process!
Thank you for sending your employee and saving the day; did not get his name, but please share our appreciation with your young man -- he was very nice, and I hope I thanked him enough.

Truly,
Kaycee (Poston)
 
 

                                                                      March 11, 2006

To Whom It May Concern:

We are the grandparents of Caitlin Barry whose car you worked on a short time ago.  Caitlin has been home for Spring Break and we finally received your address!  Therefore we can thank you for your care and concern in reference to her Subaru.

We are most appreciative of your three calls to N.J. and the excellent work done on her car and just wanted to let you know how much it means to us.  Thank you again, so very, very much!

Sincerely,
Ruth & Fred Breuninger
Morristown, NJ

February 2006

Dear Henry,

What a joy and delight it is to visit Hay Tire Company!
And what a thrill it is to have Elvin (I believe) come to visit me when I was off the Savannah Highway with a flat tire!
Thank you for the exceptional thoughtfulness and kindness.  Have a wonderful day.

Vereen

  
 
June 10, 2005

Dear David,

Thank you again for sharing your time and expertise with me on Tuesday. Armed with far more knowledge than I possessed at the start of the day, I was able to resolve our Volvo problem very successfully.Because you would only accept gratitude as payment, please know that a large deposit of thanks and loyalty has gone into your account!

Sincerely,

Christopher Lionel Ibsen 
  

  
 
June 10, 2005

Dear Mr. Hay,

Just a quick note of praise for the team. I was in Charleston for a quick visit on June 9. After the Ft. Sumter tour, I returned to my rent-a-car and noticed a nice flat. I took off hoping to find a tire store as I had a schedule to keep. I luckily stumbled upon Hay Tire. Your staff took great care of me and got the flat fixed immediately. Super service by a professional and pleasant team. Thank you very much. You guys saved the day!

Thomas F. Nolan 
 

June 26, 2005

Dear Mr. David Hay,

I don't know how I can ever repay you for coming to my rescue on Father's Day, of all the days in the year! Thank you. Out of my shock, frustration and fear, I know it wasn't easy for me to show how incredibly appreciative I was for your help. I can only hope I get an opportunity to help out someone as you have done for me. I will never forget that day and your kindness that touched my whole family.

In you and your father's honor, I am sending a donation to P.E.O.'s Program for Continuing Education. P.E.O. is a philanthropic educational organization interested in providing women with their funds to give them increased opportunities for higher education.I replay that day over and over in my head. How blessed I was to have gotten my car stuck in your parking lot! If it wasn't for your father's phone call and your quick rescue, I don't know what I would have done. Thank you so much for your help.

Sincerely,

Lealan LaRoche

January 27, 2005 

I had my wife's 2001 Toyota Camry in for a front end alignment and wheel balance a couple of weeks ago, and I believe Clarence did the work. I would like to commend you folks on a superb job; it's like driving a new car.

Thank you and your staff for a pleasant experience, it was worth the 35 mile drive.

Thanks,

Floyd Cudd